STORE POLICY
CUSTOMER CARE
GENERAL TERMS AND CONDITIONS Verité clothing
E-mail: info@veriteclothing.com
Website: https://veriteclothing.com
Definitions
Chamber of Commerce no. Verité clothing 95797696
Customer: the party which Verité clothing has entered into an agreement with.
Verité clothing ,Parties: and customer together.
Consumer: a customer who is an individual acting for private purposes.
Applicability
These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of
services or products by or on behalf of Verité clothing.
Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of
the customer or of third parties.
Prices
All prices used by are in euros, are Verité clothing inclusive of VAT and exclusive of any other costs such as
administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed
otherwise.
Verité clothing is entitled to adjust all prices for its products or services, shown in its shop, on its website or
otherwise, at any time.
Increases in the cost prices of products or parts thereof, which Verité clothing could not foresee at the time of
making an offer or the conclusion of the agreement, may give rise to price increases.
The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3,
unless the increase is the result of statutory regulation.
Samples / models
If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it
is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied
conform to the sample or model.
Payments and payment term
Verité clothing may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed
amount.
The customer must have paid the full amount within 14 days after delivery.
Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed
amount at the latest on the last day of the payment term, he is legally in default, without Verité clothing having to send the customer a reminder or to put him in default.
Verité clothing reserves the right to make a delivery conditional upon immediate payment or to require adequate
security for the total amount of the services or products.
Consequences of late payment
If the customer does not pay within the agreed term, non-commercial transactions Verité clothing is entitled to charge an interest per month for from the day the customer is in default, whereby a part of a month is counted for a whole month.
When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any Verité clothing
compensation to . The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
If the customer does not pay on time, Verité clothing may suspend its obligations until the customer has met his
payment obligation.
In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Verité clothing
on the customer are immediately due and payable.
If the customer refuses to cooperate with the performance of the agreement by Verité clothing , he is still obliged to Verité clothing pay the agreed price to .
Right of recovery of goods
As soon as the customer is in default, Verité clothing is entitled to invoke the right of recovery with regard to the
unpaid products delivered to the customer.
Verité clothing invokes the right of recovery by means of a written or electronic announcement.
As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Verité clothing ,unless the parties agree to make other arrangements about this.
The costs for the collection or return of the products are at the expense of the customer.
Right of withdrawal
A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:
the product has not been used
it is not a product that can spoil quickly, like food or flowers
the product is not specially tailored for the consumer or adapted to its special needs
it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity,
the product is not a separate magazine or a loose newspaper
the consumer has not renounced his right of withdrawal
The cooling-off period of 14 days as referred to in paragraph 1 commences:
on the day after the consumer has received the last product or part of 1 order
as soon as the consumer has received the first the product of a subscription
as soon as the consumer has confirmed the purchase of digital content via the internet
The consumer can notify his right of withdrawal via info@veriteclothing.com , if desired by using the withdrawal
form that can be downloaded via the website of Verité clothing: https://veriteclothing.com
The consumer is obliged to return the product to Verité clothing within 14 days after the notification of his right of
withdrawal, after which period his right of withdrawal will lapse.
Reimbursement of delivery costs
If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement
according to the law, Verité clothing will refund these costs to the consumer within 14 days of receipt of the timely
appeal to the right of withdrawal, provided that the consumer has returned the product to Verité clothing
in time.
The costs for return are only reimbursed by Verité clothing if the complete order is returned.
Reimbursement of return costs If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.
Suspension of obligations by the customer
The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.
Right of retention can appeal to his right of retention of title and in that case retain the products sold by
Verité clothing. To the customer until the customer has paid all outstanding invoices with regard to Verité clothing
,unless the customer has provided sufficient security for these payments.
The right of retention of title also applies on the basis of previous agreements from which the customer still owes
payments to Verité clothing.
Verité clothing is never liable for any damage that the customer may suffer as a result of using his right of retention of title.
Settlement
The customer waives his right to settle any debt to Verité clothing Verité clothing
with any claim on .
Retention of title
Verité clothing remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to under whatever agreement with Verité clothing Verité clothing
including of claims regarding the shortcomings in the performance.
Until then, Verité clothing can invoke its retention of title and take back the goods.
Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise
encumber the products.
If invokes its retention of title, the agreement will be dissolved and Verité clothing Verité clothing has the right to claim compensation, lost profits and interest.
Delivery
Delivery takes place while stocks last.
Delivery takes place at Verité clothing
unless the parties have agreed upon otherwise.
Delivery of products ordered online takes place at the address indicated by the customer.
If the agreed price is not paid on time, Verité clothing has the right to suspend its obligations until the agreed price
is fully paid.
In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by
Verité clothing
Delivery period
Any delivery period specified by Verité clothing
is indicative and does not give the customer the right to dissolution
or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
The delivery starts once the customer has fully completed the (electronic) ordering process and received an
(electronic) confirmation of his order from Verité clothing
Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the
contract, unless Verité clothing
cannot deliver within 14 days after the customer has urged him to do so in writing or
if the parties have agreed upon otherwise.
Actual deliveryThe customer must ensure that the actual delivery of the products ordered by him can take place in time.
Transport costs
Transport costs are paid by the customer, unless the parties have agreed upon otherwise.
Packaging and shipping
If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the
forwarder or delivery person before receiving the product. In the absence of which Verité clothing
may not be held liable for any damage.
If the customer himself takes care of the transport of a product, he must report any visible damage to products or the
packaging prior to the transport to , failing which Verité clothing Verité clothing cannot be held liable for any damage.
Insurance / Storage
If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the
customer.
Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.
Guarantee
The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes
made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be
established.
The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass
on to the customer when these products are legally and/or factually delivered, at least are in the power of the
customer or of a third party who receives the product for the benefit of the customer.
Exchange
Exchange is only possible if the following conditions are met:
exchange takes place within days after purchase upon presentation of the original invoice 14
the product is returned in the original packaging or with the original (price) tags still attached to it
the product has not been used
Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer
cannot be exchanged.
Indemnity
The customer indemnifies Verité clothing
Verité clothing. services supplied by .
against all third-party claims that are related to the products and/or complaints
The customer must examine a product or service provided by shortcomings.
Verité clothing as soon as possible for possible
If a delivered product or service does not comply with what the customer could reasonably expect from the
agreement, the customer must inform Verité clothing
of this as soon as possible, but in any case within 1 month
after the discovery of the shortcomings.
Consumers must inform Verité clothing of this within two months after detection of the shortcomings.
The customer gives a detailed description as possible of the shortcomings, so that Verité clothing
is able to respond adequately.
The customer must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing work, this can in any case not lead to Verité clothing
being forced to perform other
work than has been agreed.
Giving notice
The customer must provide any notice of default to Verité clothing
in writing.
It is the responsibility of the customer that a notice of default actually reaches Verité clothing
(in time).
Joint and several Client liabilities
If Verité clothing for the full amounts due to enters into an agreement with several customers, each of them shall be jointly and severally liable
Verité clothing under that agreement.
Liability of Verité clothing
Verité clothing is only liable for any damage the customer suffers if and insofar as this damage is caused by intent
or gross negligence.
If Verité clothing is liable for any damage, it is only liable for direct damages that results from or is related to the
execution of an agreement.
Verité clothing is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to
third parties.
If Verité clothing is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and
in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the
(part of the) invoice to which the liability relates.
All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only
approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of
any obligation.
Expiry period Every right of the customer to compensation from Verité clothing shall, in any case, expire within 12 months after
the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89
Dutch Civil Code.
Dissolution
The customer has the right to dissolve the agreement if Verité clothing
imputably fails in the fulfillment of his
obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor
significance.
If the fulfillment of the obligations by Verité clothing is not permanent or temporarily impossible, dissolution can
only take place after Verité clothing
is in default.
Verité clothing has the right to dissolve the agreement with the customer, if the customer does not fully or timely
fulfill his obligations under the agreement, or if circumstances give Verité clothing
good grounds to fear that the
customer will not be able to fulfill his obligations properly.
Force majeure
In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Verité clothing
in the fulfillment of
any obligation to the customer cannot be attributed to Verité clothing
in any situation independent of the will of
Verité clothing when the fulfillment of its obligations towards the customer is prevented in whole or in part or
when the fulfillment of its obligations cannot reasonably be required from .
Verité clothing
The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency
(such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or
other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses,
strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
If a situation of force majeure arises as a result of which Verité clothing
cannot fulfill one or more obligations
towards the customer, these obligations will be suspended until Verité clothing
can comply with it.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the
agreement in writing in whole or in part.
Verité clothing
does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any
advantages as a result of the force majeure situation.
Modification of the agreement
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or
supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.
Changes in the general terms and conditions
Verité clothing is entitled to amend or supplement these general terms and conditions.
Changes of minor importance can be made at any time.
Major changes in content will be discussed by Verité clothing
with the customer in advance as much as possible.
Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and
conditions.
Transfer of rights
The customer cannot transfer its rights deferring from an agreement with Verité clothing
to third parties without the
prior written consent of Verité clothing.
This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.
Consequences of nullity or annul lability
If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the
other provisions of these terms and conditions.
A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Verité
clothing had in mind when drafting the conditions on that issue.
Applicable law and competent court
Dutch law is exclusively applicable to all agreements between the parties.
The Dutch court in the district where Verité clothing
is established is exclusively competent in case of any disputes
between parties, unless the law prescribes otherwise.
19 december 2023